Intent This policy is intended to meet the requirements of the Customer Service Standards included in the Integrated Accessibility Standards under the Accessibility for Ontarians with Disabilities Act, 2005. It applies to the provision of goods and services to the public or other third parties, not to the goods themselves.
Definitions Assistive Device – Is a technical aid, communication device or other instrument that is used to maintain or improve the functional abilities of people with disabilities. Personal assistive devices are typically devices that customers bring with them such as a wheelchair, walker or a personal oxygen tank that might assist in hearing, seeing, communicating, moving, breathing, remembering and/or reading.
Guidelines
A.The Provision of Goods and Services to Persons with Disabilities The Boulevard Club will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:
B.The Use of Assistive Devices
C.Guide Dogs, Service Animals and Service Dogs
D.The Use of Support Persons
E.Notice of Disruptions in Service
F.Customer Feedback
G.Training
H.Notice of Availability and Format of Documents
Intent
Definitions
General Principles
A.General Requirements
The Boulevard Club will maintain records on the training provided, when it was provided and the number of employees that were trained.
B.Feedback Process
C.Accessible Formats and Communication Supports
D.Accessible Websites and Web Content
E.Exceptions
Unconvertible Information or Communications
F.Review
This policy will be reviewed regularly to ensure that it is reflective of The Boulevard Club’s current practices and legislative requirements.